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(865) 524-2911

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Knoxville's Hometown Utility 

KUB provides electric, natural gas, water, and wastewater services to more than 468,000 customers in Knoxville and parts of seven surrounding counties. KUB believes utility service should be so reliable that customers can take it for granted, and we work hard to maintain such reliability. However, our mission is about more than pipes and wires. It's about being good stewards of the environment and our communities’ resources and safeguarding those resources for generations to come. We are also committed to being good stewards of our ratepayers’ dollars and meeting the needs of our customers. We are grateful to be Knoxville’s hometown utility, and we look forward to continuing to help our community grow in the years to come.

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Want to win a $50 gift card? Review the information below and complete this survey to be entered to win either a Lowes or Home Depot gift card. Winners will be chosen using a random-number generator, and the prize can be picked up at a KUB customer service center or received via mail. Must enter before Monday, March 15, to be eligible.  


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KUB takes safety seriously. Our top priority is providing reliable utility service in a way that is safe for you, our crews, and the community. Dig-ins to buried utilities can hurt people and damage property. Whether you’re building a home or putting up a mailbox, call 811 to have utilities located and marked for your project. This is a free service that can help you know where it is safe to dig. Not only is calling 811 a good idea, it’s also the law in Tennessee. 

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Most natural gas leaks occur on customer owned equipment. While you many not have natural gas in your home or business, many in our community do, which is why everyone in our community should also know the three Rs of natural gas safety:

  • Recognize. You can recognize a natural gas leak by sound when the gas makes a hissing sound as it leaves the pipe. You might also see brown or dead vegetation (without obvious explanation) in an area where a natural gas pipeline is buried. Or, you might smell the natural gas, which is the most common way a natural gas leak is detected. KUB adds a harmless chemical called mercaptan to its natural gas supply so it smells similar to rotten eggs.

  • React. You should react by immediately leaving the area. Go to a location where you can no longer smell or hear the natural gas leak. Alert those in the area as you go and take them with you as you leave. Don’t stop to turn off lights or do anything that could cause a spark. Simply leave.

  • KUB Responds. When you have reacted and reached your safe area, call KUB at 865-524-2911. KUB will respond quickly and for free to investigate the natural gas leak and provide you with further guidance.

Carbon Monoxide Safety

Carbon monoxide is a colorless, odorless gas that can cause illness or even death. It is created when common fuels (such as natural gas, propane, gasoline, etc.) do not properly combust and build up in a confined space. It is important for your health and safety to make sure your natural gas appliances are properly maintained and operated by having them cleaned and/or inspected once a year by a certified natural gas contractor, HVAC technician, or other trained and qualified professional.


At KUB, we love an East Tennessee view and the trees that make it possible. That's why we put so much care and effort into our Vegetation Management Program. Since more than 50 percent of power outages are vegetation-related, pruning is an essential part of excellent reliability. KUB is a certified Arbor Day Foundation Tree Line Utility and prunes according to the foundation's high-quality standards.

You can help, too. When planting trees, remember to plant smart

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Choose the right tree.

  • Before making your selection, be sure to determine how tall and wide the tree will be at maturity and how deep the root system will be. Select a native plant, which will require less water, fertilizer, and pesticides to maintain. 

Choose the right spot.

  • Remember to look up to make sure you are clear of any power lines. Pick your spot based on the mature size of your tree to ensure there will be enough clearance as it grows. 

Tree Based Energy Conservation

Planting the right tree in the right place can help you save on your utility bills: 


  • Deciduous trees planted on the south side of your home can shade 70-90% of the summer sun and allow sunlight through during the winter


  • Evergreen trees and shrubs provide shade year round. Plant shorter trees on the west side of your home to block late afternoon sun

  • According to the Department of Energy, well-planned landscape can reduce an unshaded home’s air conditioning costs by 15-50%

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Plant trees far enough away so that the roots and branches do not damage the home but remember to avoid future conflicts between trees and utility lines. For more information, visit http://www.kub.org or www.energy.gov


Shade trees can reduce air conditioning costs while lowering temperatures around your home. Consider planting deciduous trees that are expected to grow tall and produce broad-reaching branches. These trees should be planted on the south side of your home to shade your roof in the summer and allow sunlight to reach your home in the winter.

The Dogwood Arts House & Garden Show is presented by ORNL Federal Credit Union.